At Herc’s Nutrition we want to make sure that you have the shopping experience and products that you deserve. If you’re looking to return or exchange your order for whatever reason, we're here to help! If you have purchased your product whereby we have shipped product to you, we offer a refund to your original payment method OR exchange within 10 days of receiving order. A flat rate $10.00 shipping charge applies. If a product has been purchased using our in-store pickup, or local delivery options. Please contact [email protected] to facilitate the refund/exchange process with the local store owner.
Please note the following exceptions to our return and exchange policy:
To initiate a return or exchange, please complete the following steps:
Additional Information:Once receiving the product back out our warehouse, we will initiate the refund/exchange. At that time we will resend new product(s) and/or refund your purchase. The $10.00 flat rate shipping will be subtracted from refund amount and/or charged to original payment method. If products are lost or damaged during the return process, we will escalate with the shipping company, after which we will initiate the normal return procedure. If you have additional questions regarding our return policy, please contact [email protected] for any additional information.
COVID 19 Update
At Herc's Nutrition, we do our best to ensure all orders are delivered promptly with same-day shipping and expedited service. However, in the midst of the current pandemic, Canada Post has put forward safety measures and restrictions on its workers which has led to delayed service times.
We want to assure you that your package WILL arrive, but could possibly be delayed.
We apologize for any inconvenience this may cause you and thank you for your patience in waiting for your deliveries